Refunds

If something is not right, contact support with the project name and a short description of what happened.

Refund eligibility depends on timing, usage, exports, payment status, and the issue reported. Some requests may be resolved quickly; others need review. See our Terms for the full policy.

For package refunds, unused included Hugo Credits attributable to that purchase may be removed, while used promotional credits are forgiven. Voluntary top-up refunds are limited to credits that can be safely attributed to that top-up. Those credits are reserved while the refund processes, removed on success, and restored on failure. Wallet usage does not limit non-waivable, chargeback, or unauthorized-payment remedies.